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Frequent questions
Here you will find the questions that our customers ask us every day
If this is not the answer you were looking for, do not hesitate to contact us by phone, Whatsapp or email
Our job is to help you find the best offer for your next rental and assist you in choosing the vehicle that best suits your needs
Vehicle reservation
- You can book directly on the website gogocar.rent
- By email to: customer service@gogocar.rent
- Write us on our whatsapp number 3276725847 for any doubts or requests
GOGOCAR allows you to choose the car based on your needs and/or your tastes and we constantly strive to ensure that the chosen car is waiting for our customers on the day of collection. In extreme cases, if this is not possible, you will be informed of the replacement and a vehicle of the booked category or higher will be delivered to you
Certainly! We have made the service available to our customers VALET.
The Formula Valet service is active in Rome within the GRA and in any case with prior agreement with the company. To take advantage of it, it is always required to contact a Car Rental representative to agree on the details.
The answer is very simple, for as long as you want!
We advise you to write to us through the various channels specifying the period and if you need unlimited mileage
We will provide you with a tailor-made quote as soon as possible
Rental requirements
You will be asked:
- Valid identity document
- Driving license (issued for at least 12 months)
- Credit card in your name
- If you are a resident of a country that is not part of the EU you will also need to present your passport
NB It is not possible to rent any of our vehicles without a credit card, Not therefore, Bancomat, prepaid or Postepay cards are allowed
- Minimum age of 25 years
If you have not yet turned 25 you can rent one of our cars by paying a supplement on condition that you are 21 years old and have a valid driving license for at least 12 months
If you have all the requirements for driving vehicles, yes and at no extra cost
NB We will ask you a few days before your rental to communicate the data of the additional driver so that we can insert it in the rental agreement
Deductibles and Coverage
All vehicles are covered by civil liability insurance which guarantees coverage of civil liability towards third parties
There is no coverage for driver accidents.
For any passive/bankruptcy claim, the deductible is €1,000.00; for the theft €2000.00
It is possible to reduce the cost of deductibles, write to us to find out how to do it!
In the event of an accident, it is necessary to fill in the CAI form, present in all our cars, and contact a rental assistant to be assisted in the procedure to follow
In the event of theft, contact a rental assistant and follow the instructions provided
Vehicles can be used in all countries listed on the Green Card
Security Deposit and Rental Payment
On the day of picking up the vehicle, you will be asked to leave a security deposit by credit card
The amount varies according to the vehicle category:
- Economy: €500.00
- Intermediate: €600.00
- Luxury: €800.00/€1000.00
On the day of return, the car will be checked and any damage to the vehicle not present on the day of departure will be reported to you. If the car does not show any damage, the security deposit will be returned to you within 5 working days
If you don't have any special requests or doubts about your booking, you can pay for your rental in total autonomy and directly on our website via Stripe payment
Alternatively you can choose to pay with your credit card or in cash at our office on the day of collection
Fuel Policy and Km Included
No. The rental cost does not include fuel. We follow the policyPICK UP FULL-RETURN FULL”, the vehicle must be returned with the same fuel level it had at the time of collection.
If this does not happen, the cost of the missing refueling + the cost of the service for the non-refueling will be charged.
All our prices include 100 km per day. If you need extra Km do not hesitate to contact us, tell us what your needs are and we will send you a personalized offer
Fines
All fines are notified to GOGOCAR which provides for the payment and debit of the report to the offender with the related management costs
